Social Media Marketing World 2016 Takeaways:
This was mentioned, and honestly, is truly embraced to the full by the amazing Gary Vaynerchuck (@garyvee). In the keynote Monday night, hosted by Marcus Sheridan (@TheSalesLion) Gary discusses his fully embraced notion of observing people and basing decisions off of what they are responding to. He suggests that everyone should spend less time worrying about the permanent life-long stance of a social platform or a tool and more time invested in leveraging what is already working now.
As Gary put it “Nobody cares that Seinfeld eventually isn’t the number one show on television. Nobody is concerned that American Idol eventually faded.” He goes on to mention how we are looking at these platforms all wrong. It isn’t about whether Facebook may eventually die or fade, or if Twitter eventually becomes the next Google+. “They are here right now… So while it is number one in the ratings, I am more than happy to put in a ton of energy towards it, and if it dies off tomorrow I am okay with that.”
Key takeaway: Observing the behavior of people right now will reflect the best means of marketing to them, and ultimately drive sales.
This was one of the best points that Mark Schaefer (@markwschaefer) brought out in the final keynote of the conference. At this point in society, most businesses understand that they should be on social media. However, not everyone can see the ROI in it. Many also don’t know what they should be measuring when it comes to social. Mark brings out that expecting quantitative ROI immediately is not the right metric to be pursuing, because “
Mark went on to share a study done by Social Media Examiner with thousands of businesses and the direct correlation between achieved awareness through social media and an actual financial gain.
Key takeaway: The ROI of social media may not be immediate or seen in a quantitative setting, but is absolutely mandatory in this day and age to assist with your overall marketing efforts and sales goals.
4. “Snapchat is the next big thing.”
I don’t know if you have heard, but Snapchat is big. It is one of the largest growing social networks around and is predicted to grow and gain an even larger audience. Stelzner predicted it will join Facebook and Twitter as one of the top three social networks. It has already surpassed all other social networks with the exception of Facebook in terms of being the most active, purely due to the nature of its design. I could (and probably will) write an entire blog solely around Snapchat; its perks, its benefits, and the challenges that you run into using it.
Gary Vaynerchuck said it well when he mentioned, “Right now, if you want to sell to a 13 – 22 year old, in America, Snapchat is the DOMINANT place to do that, with Instagram being a distant second.” Later Gary also mentioned, “If you are trying to sell to 53 year olds in a B2B environment, Snapchat is not ready, even though it is super shiny and you want it.”
When we take into consideration the facts that Carlos Gil (@CarlosGil83) brought out in his seminar, like: “77% of Snapchat’s U.S users are 18-55 year-olds, understanding that about 60% of them are still in the ‘Millennial’ category.” This platform is no longer “only for young people”; we are already beginning to see some major growth in the demographic, which is often the case with all social media platforms.
Snapchat is an amazing tool to be using if you are able to consistently curate good content. If your target market falls into the demographic that Snapchat is hitting, it may be for you. I will be writing a blog soon about Snapchat specifically and whether you should consider using it, so keep an eye peeled for that; it may answer more questions.
Key takeaway: The thing to keep in mind is that it is the next big thing, and is an extremely powerful tool if you leverage it appropriately.
No matter which session you attended, the same message was being preached in a slightly different way and with slightly different tools or tactics. That message was: your audience is everything, and your audience wants, craves, and deserves great content. In order to do this properly, you have to fully understand who your audience is. Only then will you be able to cater to their needs and wishes.
Some great tips I enjoyed in relation to creating great content:
- Keep it clear and simple. Answer the Why, What, and How for your audience. There’s really no reason to make it more complicated than that.
- Treat your audience like the VIPs they are. They are taking time out of their day to listen to you. They are reading your words, listening to you, watching your videos. As Bryan Kramer mentioned, “Give long before you ask.” Providing great content in regularity is crucial, but take it one step further and always engage with them to create lasting relationships. If they share your content, thank them, mention them on social, and reply when they ask you a question. Be human – it’s that simple.
- Transparency is key. Be transparent in your content. Don’t try to hide who you are as a business; understand that in this era of online reputations, building trust is the most important thing you can do with your audience. This requires true honesty. Show the good, the bad, and the ugly. Don’t be afraid to discuss the topics that they are actually curious about, such as value and cost. Your audience will love you for it.
- Be accessible. It should be very easy to both digest and share your content. Make sure the process of sharing or redistributing your content is as simple as possible. That way, you will have a much easier time both growing your audience and creating a community where your audience can engage with your brand properly.
Key takeaway: Don’t underestimate the power of the quality of your content, coupled with engaging with the community absorbing it.
Overall, SMMW16 was an outstanding conference. We understand that the world of social media and of marketing is always changing, but sometimes we don’t see just how fast it can happen. That is why the entire team here at Roadside does its best to always know what is going on in the industry and stay in touch with it. I would also like to thank all the amazing speakers, attendees, and Social Media Examiner employees for making this year’s #SMMW16 such a great one.
Do you have any further questions or comments about any of these points? Did you attend SMMW16? Do you have any takeaways? Let me know in the comments below!